For sometime now, I have pondered and considered the hierarchal personality and its ability to learn on its own; the inherent value which is produced by such a structure, hence the name silo or smoke-stack management. Not a pretty sight and a bad structure to be under. We've all tasted a bit of this tragedy which continues unfortunately, today.
My technologist abilities and eagerness to architect 'best practice' methodologies is not always an easy fix for the customer. Why, the engineers, administrators and business partners add their intellectual solutions, which taken as a whole are more times than not scary.
When this puzzle is turned inside out-what appears on the surface is not always correct in terms of what is needed to make the infrastructure complete, when planning somekind of convergence activity. Thoughts and directions can ebb and flow; emotions can lead or inflame outrageous behavior. This is my story:
Tonight, I was discussing make believe scenarios with a regional partner that has a big stake within a principal-world-class software reseller. I was totally impressed in his abilities to explain a complex matrix of interaction to me between sales engineers, corporate account managers, mid-account and strategic account managers, and how they revolved around a chief technologist. I was almost overloaded by the intensity and the amount of information that was coming my way. I really tried to contain and understand all of its complexities, nuances, and business value that he articulated like an artist finishing a masterpiece.
Perhaps, during the end, I got tired because of my own intellectual overload and feeling good about the discussion, I still felt that I was the one who had lost something in the translation. I had gotten the picture that he so masterfully painted for me and was awe struck. I was in the presence of a representative for one of the highest quality organizations on this planet. Really! That is excellent customer service spelled backwards.
What am I talking about? Well, to be more specific, it is our ability to recognize quality when the opportunity arises. Here I thought it was just another meeting with a man that has a title and I'd be able in a short time to pick out the flaws and discuss these with my wife when I arrived home. But not so fast-I could not find any flaws-each of my questions where answered with concise articulation.
I guess there is a time for reflection and my time is now. Hierarchy? It would be very rare indeed to find this type of value chain within the biggest of corporations, the way this one is organized. It is as though, except for their own great individual personalities, a cloning of the best values a company has to offer for its customers' and employees.
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