The Grand vision has been already established; processes which are set in place and working.
The work flow passes through the system. However, the flow is not so smooth, this is the point which will be examined thoroughly here. We start by examining the process a buyer or customer goes through with any technology today. Not different than yesteryear, only in terms of complexity, nevertheless still reminiscent of past blunders and corporate mistakes which for years have tried to consume the consumer.
We are fast approaching a moment of technological reconciliation so let me add a recent technological working which is so historically linked to past truisms and similar systems - a truth. This is a letter to my friend from her daughter. The mother is having a long time issue with many technologies.
My assessment is that it is not her fault she is having these problems - it is technologies over-reaching and under-supported movement.
The FIX:
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Let me explain: Thanks goes out to anonymous for her contributions today - Customer service (the art of finesse) with real technical help can make a company not only look good in a customer's eyes, they can solve a problem. The issue at hand today is no more complex than 20 or 40 years ago...it is the patience and willingness to those who would venture into the technical fix world to immerse and focus - and the ability to assess a customer's patient level, and take command. If you do not take command through exercising patience and professionalism - the customer hates you, dislikes you and if you sense animosity, you yourself might tend towards defensiveness - though this is temporary, many technicians never learn the fine art of being the best bullshitter with a real fix. This is the secret. Aloha!
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PRECISE REMEDY:
been there done that - people in the biz know what this is all about...Early adopters to any of the electronic/mechanical technologies that have surfaced in the last 20 years know very little of future technologies, there impact on the global community except in terms of the "NO" help desk - somehow the thinking perpetually locked into a specific time-frame containing certain technologies cannot step out of the proverbial box.
To grow within these technologies require these early adopters to continually advance their 'old' found knowledge, continually refreshing educational goals - forever consumed in a technology just to be adept. Continually consumed - how about that - when can we all realize technology for technologies sake?
This is backwards in my opinion. Technology that installs, fixes and updates automatically requires no end-user intervention. Programmable lines of codes, smaller chips, memory and cache storage which require today's applications to function need to work in the background without any front-end intervention.
More so, as technologies mature these early adopters rein superior but because of history within the computing technologies - their demise is evident. They to will see their day of agitation spring on them like it does today for the mother. Technologies gobble up each other and after maturity replacement costs, trouble-tickets, adversity and technology failure becomes evident for these early adopters. Just because some of us get in at the early stage of an unveiling of some new product with introductory technologies destined to be the next DOS, Novel or Microsoft's many left behind OS's, should not discourage the 'old' adopters as well as the younger technocrats. We all strive for simplicity to untangle our complicated life's.
Technology is ever changing but because of poor foresight - scope and process, we will always have mediocre output from products with more hype built in than realistic delivery performance.
So - it will fail - the system is meant to fail until we have a system which is more like Apple, more like a Linux or Linspire, even more like a Subaru, Toyota, Honda, Kia and the like. Even the Volvo's, VW's, and BMW's have their historical bouts with electrical failures. I ask you again - for technologies sake - when can we realize the bliss and profoundness of technological maturity no matter how much it must change? Some say never...I say poppy-cock. The tire is round and spinning - we have resurfaced roads and reinvented this technological wonder over and over again to perfection...Bar none!
Innovation which delivers premium process DELIVERABLES can be manufactured and is being done by competition - America has fallen behind - emerging technologies arise from the giants who have awoken. Why? Well, that's a factual endeavor worth gleaning but not at this moment - maybe if there's movement we can open these few points again.
Let's call these bullets known as ----
** "a constant method to record human intellectual input into a process and product" which contains a break-fix solution, satisfaction and pride.
History has proved that it was not historically nor factually correct to blame the end-user for technologies glitches and hiccups. Systems administrators, technical repair personnel learned that a long time ago. It puzzles me to still see the beast of past mistakes surfacing again in a highly technological world of 45% delivery and 55% marketing hype. Products which win such as the IPod deliver 100% - Charcoal briquet's - 100% - Organic Apples - 100% - no hype just real energy...
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